General Terms & Conditions of Imani Adventure Travel

Reservations & payment

A non-refundable deposit of 10% (minimum R500) is required at time of booking, unless otherwise stated, together with a signed booking form completed in full. With this form you confirm that you have read and accepted these General Terms and Conditions. Documents can only be released upon receipt of final payment and supporting documentation. Special terms and conditions regarding deposits, payments and cancellation fees may be imposed by various service providers from time to time. All reservations are subject to such terms and conditions and it is your duty to ensure that you are familiar with the special terms and conditions of any such service provider. Imani acts as agent only for such service providers and you will be deemed to contract with them directly subject to their special terms and conditions as aforesaid. If any payment is dishonoured, we reserve the right to cancel all services, arrangements and bookings without prior notification. Furthermore, we reserve the right to claim damages to cover any costs incurred by ourselves as a result of the dishonoured payment.

Amendments Late Bookings Cancellations

For all services booked and confirmed. All cancellations must be in writing. The following fees will be levied for cancellations. For cancellations received less than:
6 weeks prior to departure 50% of total costs.
3 weeks prior to departure 60% of total costs.
2 weeks prior to departure 80% of total costs.
1 week prior to departure 100% of total costs.
No refund for unused services will be considered if cancelled after departure. Cancellation and curtailment insurance is available. We urge all passengers to ensure that they are adequately insured. Ask your consultant for details. Imani Adventure Travel reserve the right to charge an amendment fee for amendments to confirmed bookings. Late booking fees will be levied for bookings received less than 1 week prior to departure. In accordance with standard procedure of tour operators worldwide, we reserve the right to cancel the tour/travel arrangements prior to departure, in which event the entire payment will be refunded without any further obligation on the part of Imani Adventure Travel.

Prices

Imani Adventure Travel will endeavour to maintain prices quoted and published. However, where increases due to currency fluctuations, airfare increases, hoteliers increases and other factors outside our control do arise, surcharges will be made to cover such increases.

High season surcharges may apply. Published prices may differ from quoted prices due to availability at time of request.

Itinerary Variations

Whilst every effort is made to follow all published itineraries, we reserve the right to make changes necessary due to circumstances beyond our control. This does not constitute any reason for a refund.

Accommodation

We reserve the right to substitute confirmed hotel, cruises and other accommodation with others of a similar or higher category, at no additional cost to the passenger. Check-in times is usually 14:00 hours and check-out times latest 12:00 noon. For early/late check-in/out, an additional fee will be charged.

Not included in tour price

Airport and border taxes, cost of passports, visas, laundry, porterage, telephone calls, food and beverages (unless specified: B=breakfast, L=lunch, D=dinner), and other items of a personal nature which are listed as optional or not included in the tour cost. Only such airfares as detailed in each itinerary are included. Tips to hotel staff, guides and drivers are left to the discretion of the passengers. We urge our passengers to conform to international standards with regard to tipping. A guide to recommended rates will be given.

Documentation

It is the personal responsibility of each passenger to ensure that they are in possession of the correct documentation prior to departure. The company shall not accept any responsibility for any consequences of any nature whatsoever, arising from the passengers failing to ensure that they have complied with the necessary health/passport/visa requirements.

General

Vouchers for pre-paid expenses and tour services are non-endorsable, non-refundable and non-transferable. No refund will be considered for unused services whether that form part of the basic inclusive tour package or whether they are in respect of a pre-booked optional arrangement. Special request should be specified at time of reservation. We accept special requests on the understanding that whilst we will make every effort to comply, under no circumstances can we guarantee that they will be met.

Flight Reconfirmation

It is your responsibility to ensure that you reconfirm the departure date and times of all your flights 72 hours prior to departure. This is particularly important in respect of subsequent journeys, once leaving South Africa and Imani Adventure Travel hereby specifically excludes any liability for any delay and or loss as a result of your failure to reconfirm any flight and or connecting flight.

Changes by You

a) If you wish to make a change to your booking we will endeavour to assist you to make the change wherever this is possible. You will have to pay all charges, whatever kind, imposed by the suppliers providing that component part of your travel arrangements when amending a booking any time prior to departure. Fares will be re-quoted at the time of amendment. b) An administration fee of R114.00 per person, including VAT, will be charged for each amendment and or cancellation excluding supplier surcharges. c) Service fees will not be refunded. d) After departure it is understood that extra expenses incurred as a result of any change will be for the passenger's account, and any unused services will not be refunded. e) Amendments and cancellations en route must be made with our operations directly.

Responsibility Clause

The tour producer, Imani Adventure Travel and agents act as booking agents on behalf of principals and accept no liability for any death, injury, damages, loss, accident, delay or other irregularity whatsoever and howsoever arising and render the services on condition that they shall in no way be liable, or accept any responsibility in respect of any detail, negligence or otherwise with regards to hotels, sightseeing or any other services, nor are they liable for any loss or damage or additional expense or inconvenience caused by changes in schedules, delays, sickness, injury (or death) or any other cause whatsoever. Under no circumstances will Imani Adventure Travel or any of the aforementioned parties be liable for consequential loss or damage. The airlines concerned are not to be held responsible for any act, omission or event during the time the passengers are not aboard their aircraft. The passenger ticket in use by the airline shall constitute the sole contract between airline and purchaser of such ticket and or the passenger. All prices, airfares, schedules, excursions, hotels and itineraries etc. in this brochure are subject to change, withdrawal or substitutions without notice.

If cancelations occur due to Force Majeure

  1. a) A travel voucher for the full amount paid will be issued by our Principals (Airlines, Hotels, Ground Handlers) to be utilized within a reasonable period (time period to be defined by the Tour Operator based on the circumstances prevailing at the time of issuing) or;
  2. b) A refund of payment made less a service fee (10% of total booking value), cancellation fees levied by airlines and other third parties. The service fee is for the consulting and administration (incl. bank charges on payments made to 3rd parties i.e. hotels, airlines, etc on your behalf) services provided to you in getting you to make an informed decision of your choice of tour package, this service will be deemed to have been fully discharged upon you
    effecting payment of the deposit

    In all circumstances you will be liable for the difference between the above amount and any deposits we have received.